Online Return & Exchange Policy
We will happily accept unworn, undamaged or defective full price products for exchange or refund within 14 days of receipt date from oniraglika.com. Sale items and custom-made items are final sale only and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Products returned between 15 and 30 days of receipt date will receive credit as a digital gift card, but no returns will be accepted after 30 days of receipt date. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 12 – 14 business days for the refund to post to your account. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Items purchased through oniraglika.com may be exchanged in the Boutique within 14 days of receipt date. Product must be unworn, undamaged and accompanied by a print out of the original confirmation email.
For refunds on returned items purchased online, email email@example.com with the subject line “RETURN AUTHORIZATION”. Include the order number and item number to be returned.
Please include a copy of your Return Authorization inside the package. A Return Authorization must be obtained BEFORE returning any items. For your security, please return your purchase with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Onira Glika is not responsible for items damaged or lost in transit. Please report any online order discrepancy within 14 days of delivery.
Store Return & Exchange Policy
Full price items purchased at Onira Glika Boutique in original condition and accompanied by a receipt may be returned or exchanged in store within 14 days of receipt date. Items not accompanied by a receipt may not be returned or exchanged. Sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Any cash returns exceeding the boutique’s currency will be issued as a mailed check. Product returned between 15 and 30 days of receipt date will receive store credit. Please allow 7 – 10 business days for checks to be mailed. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
Items purchased through other retailers are not eligible for exchange or store credit at Onira Glika Boutique or on oniraglika.com. Please work directly with the retailer where the original purchase was made.
We gladly honour one-time price adjustments on full price merchandise within 7 days of the retail purchase or ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.